POLICIES & PROCEDURES
It is our intention to provide our guests with a professional and therapeutic massage. The following policies and procedures serve as a guide for first-time and regular Giving Back Massage™ clients.
At Giving Back Massage™, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as last-minute meetings, traffic considerations, and project deadlines, are just a few reasons why one might consider canceling a Giving Back Massage appointment.
In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
ARRIVAL TO YOUR MASSAGE
Please arrive for your massage appointment 5-15 minutes prior to the scheduled starting time. This allows you the time for a relaxed and unhurried experience.
If late arrival is inevitable, your service(s) will be shortened in order to keep on schedule. No full or partial refunds will be given.
Standard/Membership Appointments: Please provide at least 24 hours notice if you need to reschedule, cancel an appointment, or reduce your appointment hours. This gives us enough time to fill this time slot. If your appointment is on a Monday, notice must be given 24 hours before your appointment that Friday; weekends don't count toward the 24-hour notice policy. If you fail to cancel prior to 24 hours before your appointment slot, or you do not show up for your appointment, you will be charged full price.
Coupon (GROUPON or another Coupon program) Appointments: Please provide at least 48 hours notice if you need to reschedule, cancel an appointment, or reduce your appointment hours. This gives us enough time to fill this time slot. If your appointment is on a Monday, notice must be given 48 hours before your appointment that Thursday; weekends don't count toward the 48-hour notice policy. If you fail to cancel prior to 48 hours before your appointment slot, or you do not show up for your appointment, you will not be able to re-book a coupon/GROUPON massage.
LATE ARRIVAL POLICY
We regret that late arrivals will not receive an extension of scheduled massage appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
NO SHOW POLICY
Clients who fail to show for standard, membership, or coupon/GROUPON massage appointments will not be given a full or partial refund. It is important that our massage therapists are compensated for reserved time slots.
Prior to each Giving Back Massage session, the treatment plan will be discussed with you. At your first visit with us you will receive an electronic copy of the Giving Back Massage policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the Giving Back Massage policies and procedures.
Payments for services are due at the end of the service.
A valid credit card is required to be on file in order to book your future massage services, no matter the payment method used to purchase the massage services.
Fee for returned checks will be a $35 additional fee applied to your outstanding invoice.
SCOPE OF PRACTICE
Giving Back Massage therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association and the National Certification Board for Therapeutic Massage and Bodywork.
Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
Giving Back Massage therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The massage therapist is required to refer you for diagnosis and to follow the recommendations of your physician.
CONFIDENTIALITY AND CONVERSATION
The discussion between the therapist and the client is confidential. The client may or may not choose to talk during the massage.
We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of political, private, or sexual nature.
EXISTING AND NEW MEDICAL CONDITIONS
It is the responsibility of the client to keep the therapist informed of any medical treatment currently being taken and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the therapist informed of any changes in health conditions.
If you have any questions on the above information, please direct them to Giving Back Massage at 312-813-2530 or feel free to email us at firstname.lastname@example.org.
RIGHT TO REFUSE A MASSAGE
Giving Back Massage and its therapists reserve the right to refuse any massage based on health-related issues or contraindications that they feel might jeopardize the health of the client or the therapist.
CLIENT CODE OF CONDUCT
To enjoy your massage experience to the fullest, we ask that you observe the Code of Conduct, and realize that personal awareness can help ensure your satisfaction, comfort, and safety, as well as that of others.
CLIENTS HAVE THE RIGHT TO:
• A clean, safe, comfortable, and eco-friendly environment
• Stop a treatment at any time, for any reason
• Be treated with consideration, dignity, and respect
• Trained clinic staff who respectfully conduct treatments according to proper protocols, policies, and
• Give constructive feedback regarding their massage experience
• Information regarding staff training, licensing and certification
CLIENTS HAVE THE RESPONSIBILITY TO:
• Communicate their preferences, expectations, and concerns
• Communicate complete and accurate health information and reasons for their visit
• Treat clinic staff and other guests with courtesy and respect
• Not wear perfume or scented body lotion in consideration of our clean air policy and other people's
• Adhere to the clinic’s published policies and procedures.
Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of Giving Back Massage's policies and procedures. The client will not be rescheduled if this occurs.
The breast and genital area will not be massaged under any circumstances. A professional distance will be maintained from these areas. Low back, hip & gluteal area will be routinely massaged. A client may specifically request to have any area avoided.
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.
CONSIDERATION FOR ENVIRONMENT AND MINORS
The beauty of silence helps us to create a tranquil environment - please speak quietly during your healing session. Please silence all cell phones upon entering the center. Smoking is not permitted. Clients under 15 years of age must have a parent or guardian present during the sessions at all times.
We respect your privacy. Your modesty will be respected at all times by keeping your body covered with a sheet. Only areas of the body that are being worked on will be uncovered. In addition, we will never give, lease, sell, or otherwise disclose your personal information. Any information you supply our clinic will be held with the utmost care, and will not be used in ways to which you have not consented.
I have read, fully understand, and agree with the above information. I realize that massage therapy promises no long term results and will not cure any health problems that I may have.
Client Name (Print): ________________________________________________________________________
Client Signature ____________________________________________________ Date __________________
Therapist Name (Print): _____________________________________________________________________
Therapist Signature ________________________________________________ Date ___________________